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user_z7wdh8
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Visitor

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1 Message

09/26/2026 8:51 PM

How to send a DM?

I have reviewed instructions and video on how to send a DM, but I don’t have that option. Please advise. 

Question

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Updated 

4 hours ago

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Again

Expert

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35K Messages

5 hours ago

@user_z7wdh8

I have reviewed instructions and video on how to send a DM, but I don’t have that option. Please advise. 

Direct messaging isn't allowed until an official employee asks you to do so; it's against the Forum Guidelines and the Acceptable Use Policy to send anyone an unrequested DM/PM.  Also note, if you do send one without being asked to do so, it could possibly be ignored.
  
 Please post your issue in public in the proper forum so that it can be addressed either by other customers or by an Official Employee. 

         

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XfinityAmandaB

Official Employee

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3.5K Messages

4 hours ago

 

user_z7wdh8 Thank you so much for stopping in for help. Before you are able to send a DM, as @Again mentioned, we do have to ask you to send one. Since this is a community forum, we do try to assist with issues as much as possible in public before getting your private details in a DM. If you would share more about how we can assist without including any private information, we would be happy to make sure you get the help you need. 

 

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