Visitor
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1 Message
How to see status of claim
FedEx lost my Xfinity phone delivery - they tried to retroactively mark it as being delivered like 10 days ago (at exactly noon signed for by a random name, I don’t think so!) but on the phone they said it would be marked as lost and Xfinity would need to file a claim.
called Xfinity and rep said they created a case
[Edit: Personal Identifiable Information] and would file a police report. I haven’t gotten any confirmation that any of this happened and I can’t find any evidence of this claim existing online. How do I find out what’s happening? I don’t want charged for a phone I don’t have but I would also like to have a phone so….?
XfinityMarcos
Official Employee
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2.4K Messages
23 days ago
Hello DCWing55, thank you for taking the time to create this detailed post, and for already sharing the steps you've taken. I can't imagine any of this has been fun to deal with, especially when you were expecting a new device by now, but I have your back. In order to get started can you please send a direct message to Xfinity Support with your full name and full address by clicking the chat icon in the top right? Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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