How to schedule tech support visit

I just installed a new modem after a few weeks of internet service that was off more than it was on. My tv's were working for a day with the new modem but stopped yesterday and none of them are now working. I do still have internet, just no tv service. I went through all of the troubleshooting yesterday and was directed to box up all of my tv equipment and they would get me to someone who could schedule a tech support visit but then I got a message saying they were having technical issues. My equipment is now all boxed up and I have no idea how to schedule a tech support visit--can someone please help?

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XfinityBenjaminM

Official Employee

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2.6K Messages

1 month ago

user_35kzgr Hello! Thank you for reaching out to us here on our Community Forum. We are sorry to hear of the issues you're having with your services. We'll be happy to investigate and see what we can do to fix these issues. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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user_35kzgr

How to schedule tech support visit

XfinityBenjaminM

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