how to schedule service for exposed cable in backyard

Hi there, @user_c1lg57! Thank you for bringing the safety concern with the line in your backyard to our attention. We can open a ticket so our dispatch team sets up a line visit. We like things to be at your fingertips so you can also report a safety concern online with these instructions, https://www.xfinity.com/support/articles/report-an-issue. That opens the same ticket that our team would to get the line reburied. 

If you prefer our assistance to set that up, please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message