Visitor
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1 Message
How to reset pods when moving
Moved to a new home and brought two xfinity pods with me. They do not show up in my account. How do I reset them?
Visitor
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1 Message
Moved to a new home and brought two xfinity pods with me. They do not show up in my account. How do I reset them?
EG
Expert
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117.5K Messages
3 hours ago
The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityMelinda
Official Employee
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93 Messages
2 hours ago
Hello @user_d5ywf8 and welcome to your new home! Thank you for bringing us along with you!😀 We’re glad to have you at your new address.
If your Xfinity Pods (WiFi Extenders) aren’t showing in your account yet, you can easily reset and activate them using our Xfinity app. Here’s how to get them back up and running:
- Turn on Bluetooth on your phone.
- Sign in to the Xfinity app.
- Tap the Services tab.
- Scroll to Activate more devices and select WiFi Extenders.
- Choose the Pod you’re installing and tap Get Started.
- Follow our app’s on-screen guidance for placement and naming your Extenders.
Once activation is complete, the light on your Pods should stop flashing and turn off. Please also make sure your gateway is not in Bridge Mode and that your WiFi network is broadcasting.
For additional tips, please check out our support article, https://www.xfinity.com/support/articles/activate-xfi-pod-with-xfi-app.
If you run into any issues or your Pods still don’t appear, we’re here to help!
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