How to reset pods when moving

Moved to a new home and brought two xfinity pods with me. They do not show up in my account. How do I reset them?

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XfinityMelinda

Official Employee

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137 Messages

22 days ago

Hello @user_d5ywf8 and welcome to your new home! Thank you for bringing us along with you!😀 We’re glad to have you at your new address.

If your Xfinity Pods (WiFi Extenders) aren’t showing in your account yet, you can easily reset and activate them using our Xfinity app. Here’s how to get them back up and running:

- Turn on Bluetooth on your phone.

- Sign in to the Xfinity app.

- Tap the Services tab.

- Scroll to Activate more devices and select WiFi Extenders.

- Choose the Pod you’re installing and tap Get Started.

- Follow our app’s on-screen guidance for placement and naming your Extenders.

Once activation is complete, the light on your Pods should stop flashing and turn off. Please also make sure your gateway is not in Bridge Mode and that your WiFi network is broadcasting.

For additional tips, please check out our support article, https://www.xfinity.com/support/articles/activate-xfi-pod-with-xfi-app.

If you run into any issues or your Pods still don’t appear, we’re here to help!

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user_d5ywf8

Visitor

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3 Messages

That worked! Thank you!!

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21 days ago

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user_d5ywf8 That's fantastic! I'm happy it was simple to get the pods back up and running at your new home. :) How are the services working otherwise in your new home? Did you have any other questions or concerns that our team can help you with at this time?

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21 days ago

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user_d5ywf8

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3 Messages

I had issues with my first gateway and was given a second unit to try. That still did not work so Xfinity technician came out to resolve the issue. He took the inactive gateway with him.

Now when I open the Xfinity app to test service and speed it says I have no internet service but everything is actually ok. I guess the wrong gateway is assigned to my account. I have an appt at xfinity store today to resolve. I assume that is the only way to resolve this.

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21 days ago

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XfinityBillie

Official Employee

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4.1K Messages

user_d5ywf8 Our team can definitely take a look to see if the equipment is reflecting correctly on our end. It can sometimes take a few days for equipment changes to fully update in the app. Since I will need to access the account details, please send us a DM to Xfinity Support with your full name and address to get started.

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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21 days ago

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EG

Expert

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117.8K Messages

22 days ago

The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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Customer Service

user_d5ywf8

How to reset pods when moving

XfinityMelinda

user_d5ywf8

XfinityBillie

user_d5ywf8

XfinityBillie

EG

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