4 Messages
How to request new gateway
I have a Technicolor CGM4331COM gateway (XB7), and a 2000 Mbps plan. I have been experiencing instability with WiFi for the past few weeks. The Xfinity Assistant finds no problem from the network to the gateway. And I have reset the gateway with no improvement. I am beginning to suspect a problem with the gateway itself. I would like to replace this with an XB10 or XB8 gateway. How do I make this happen?
EG
Expert
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116K Messages
3 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityKei
Official Employee
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2.2K Messages
3 hours ago
@user_jjr38i This is a great question. You can always visit any of our Xfinity stores and swap out your equipment the same day. I have a link where you can locate a store https://www.xfinity.com/support/store-selector/
I would like to check on your device and your account to address the connection issues you're having. I can also send out a replacement device. Can you please direct message me your first and last name along with your full service address so that I can assist? Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
(edited)
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