Visitor
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1 Message
How to request moving Xfinity lines to new utility pole
PG&E installed a new utility pole in front of my house and cut the damaged and dangerous old pole down to the level of the communication cables. The crew explained that Xfinity needs to move their wiring and then remove the old pole. Will that happen automatically, or do I need to make a formal request? The double poles are very unsightly, so I am anxious to make this happen. Thanks for any advice!
XfinityBradM
Official Employee
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1.2K Messages
5 months ago
@user_332bb5 We can get a ticket in to get those service lines moved from the existing pole to the new one. Our technicians will not remove the old pole once the lines are moved. You would need to reach out to PG&E to complete that process. If you could please send me a DM with your first and last name along with your full-service address, we can get started working on that ticket.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9 for an example.
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user_eesqoj
Visitor
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1 Message
9 hours ago
I am also having to move overhead lines to new set of poles, the poles had to be taken down for a new neighbor home being built. How do I get a ticket in for that request?
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