Visitor
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1 Message
How to request "ER" (External Plant) Ticket or Plant Maintenance Request
My home internet is on and off, 3 technicians came to check, they said they needed to have access to the pole in our Neighbor backyard.
3 attempts, they're not home. Last technician told us to go ask neighbor the time that they'll be home which is unusual for us to go and ask.
We need Xfinity to manage to get it fixed for us not send us to work with neighbor. It's so wrong.
So, I want to request Xfinity Line Maintenance (Bucket Truck Crew)
Please advise.
XfinityShawn
Official Employee
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2.4K Messages
2 hours ago
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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