Good Luck! I was also lied to by a representative on chat and then when I followed up, I was advised that Xfinity doesn't retain this information. So disappointing.
This also just happened to me. I was asking too many questions about my issue and I got the sense that Priye (rep) wanted me to get off chat when she asked me if I had any other questions. She said that I would be prompted to download a pdf of the conversation.
The best way to get history is to take a screen shot of the conversation. You can scroll up and down the broswer. Just make sure you don't exit the browser. Otherwise you'll lose the conversation.
I have also been told by multiple xfinity assistant reps that I have the option to email the chat upon completion. That's a lie, as there is no option. Other reps have told me I can take a screenshot or copy and paste the chat into notepad. Another has mentioned that there will be an ellipses that gives the option to email chat transcripts, but that is also not available. Not to mention I have to specifically request a chat ID and it is not provided automatically.
This is putting an undue burden on the customer to document our communications with Xfinity. I hope they offer this option in the future.
I just tried to get a transcript of my RECORDED conversation with a representative and was told for security purposes it was not possible!! How can this be?!!
chellizio
New Poster
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1 Message
5 years ago
Good Luck! I was also lied to by a representative on chat and then when I followed up, I was advised that Xfinity doesn't retain this information. So disappointing.
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user_f0e5b6
Visitor
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1 Message
4 years ago
This also just happened to me. I was asking too many questions about my issue and I got the sense that Priye (rep) wanted me to get off chat when she asked me if I had any other questions. She said that I would be prompted to download a pdf of the conversation.
The best way to get history is to take a screen shot of the conversation. You can scroll up and down the broswer. Just make sure you don't exit the browser. Otherwise you'll lose the conversation.
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sertafour1
Visitor
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1 Message
4 years ago
lol. Where is the "official comcast employee" on this one? When they have no answer they ignore you.
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Esteban_user
Visitor
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1 Message
4 years ago
I have also been told by multiple xfinity assistant reps that I have the option to email the chat upon completion. That's a lie, as there is no option. Other reps have told me I can take a screenshot or copy and paste the chat into notepad. Another has mentioned that there will be an ellipses that gives the option to email chat transcripts, but that is also not available. Not to mention I have to specifically request a chat ID and it is not provided automatically.
This is putting an undue burden on the customer to document our communications with Xfinity. I hope they offer this option in the future.
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user_e9a757
Visitor
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1 Message
4 years ago
I just tried to get a transcript of my RECORDED conversation with a representative and was told for security purposes it was not possible!! How can this be?!!
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