Hi user_70c67a. We appreciate you visiting and posting on the Xfinity Forums. I can assist with submitting a ticket to the team who can review your request to have your aerial drop line converted to a buried cable drop line. So we can help, please send us a message with your full name and service address to Xfinity Support. To do so, click on the chat icon located at the top right of this forums page. Let me know if you have any questions.
XfinityJoeTru
Official Employee
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7K Messages
4 years ago
Hi user_70c67a. We appreciate you visiting and posting on the Xfinity Forums. I can assist with submitting a ticket to the team who can review your request to have your aerial drop line converted to a buried cable drop line. So we can help, please send us a message with your full name and service address to Xfinity Support. To do so, click on the chat icon located at the top right of this forums page. Let me know if you have any questions.
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BruceW
Gold Problem Solver
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26.4K Messages
4 years ago
To send the requested information in a private message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person", but don't do that.
Instead, type "Xfinity Support" there. As you are typing a drop-down list appears.
• Select "Xfinity Support" from the list. An "Xfinity Support" graphic replaces the "To:" line.
• Type your message in the text area near the bottom of the window
• Press Enter or tap the > icon to send it
See https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e for an example.
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