Visitor
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2 Messages
How to request a tech to look at cable entry point?
I'd like to request that a tech come onsite to see if the cable entry point to the house can be moved. What is the process to request this?
Visitor
•
2 Messages
I'd like to request that a tech come onsite to see if the cable entry point to the house can be moved. What is the process to request this?
XfinityKei
Official Employee
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2.3K Messages
7 hours ago
@user_wf2fot This is a great question. You've come to the right place for help. We can schedule a tech to come out. As a friendly reminder when the issue is not related to our service or equipment there’s a $100 fee for the tech to come out. Can you please direct message me your first and last name along with your full service address so I can assist you further?
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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