Hello, @user_z43rjn. Thanks for reaching out over our Community Forums. The best team to reach in regard to fraud, or theft is our Customer Security Assurance Team (CSA). They can be reached at 888-565-4329, 7 days a week, 8:00am - 12:00am EST.
@user_z43rjn Thanks for the update. Usually the CSA team will submit a report to our local teams for an investigation. We can check to see if a service order has been open to your location to have that line checked out. Please send us a direct message if you would like us to help track this for you.
To send a "Direct Message" message: • Click "Sign In" if necessary • Click the "Direct Message" icon • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line • Type your message in the text area near the bottom of the window • Press Enter to send it
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityMartyR
Official Employee
•
2K Messages
1 year ago
Hello, @user_z43rjn. Thanks for reaching out over our Community Forums. The best team to reach in regard to fraud, or theft is our Customer Security Assurance Team (CSA). They can be reached at 888-565-4329, 7 days a week, 8:00am - 12:00am EST.
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