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Monday, August 17th, 2026 11:10 PM

How to report Rude customer agent ? Or misconduct

I called Xifinity customer Rep today  and as i was explaining to her something about my Plan  she cut me and said “ Sir, Sir, okay can you let me finish what im saying and then we can talk about that Later ? “ i stay relax and let her finish and the. She said something that Dont match what the In office customer agent  told me. Says my plant will cost 95$ to renew Vs 80$ at the in office agent. Okay so either she dont know what she was doing, or not aware of something and Completely rude in a way she talks so Customer whos feeding her, whos giving her Air, gasoling, and food in the Table. I think we have to escalate this and take this to a whole new level and tell Their Managers to TEACH YOUR CALLING AGENTS / REP to be a nice person and not be Rude. To all Rude Agents  never say Sorry who you disrespected , YOU should feel sorry yourselves coz you're are that kind of Person and were Not, Okay ? 

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Official Employee

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2.8K Messages

4 hours ago

Hello user_59bpl5 thanks so much for taking the time out of your day and reaching out to us here via our Xfinity Forums and sharing your recent experience. I can fully understand your frustrations with not feeling heard and hearing conflicting information.  We'd love to help address your concerns and can pass along any feedback you have to help us improve moving forward. 

 

Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.

 

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