Visitor

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1 Message

10/07/2026 6:31 PM

How to report property damage

From October 2 to October 6 comcast conducted underground cable maintenance in my area that included digging up a substantial portion of my front yard and storing equipment in my yard.  The area need repacted, leveled and seeded.  How do I get confirmation that comcast will have this done and when?

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Official Employee

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3.2K Messages

12 hours ago

Hello, @user_gprp8p. Thanks for reaching out to us via Forums. I would be more than happy to help file a claim. To be able to discuss account specifics, please send a direct message by clicking the chat icon in the upper right corner of the page. Click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Here's a link that includes a guide on how to send a DM https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.

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