Visitor
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1 Message
How to report exterior equipment damage?
A car hit the green junction box near the street where the buried cable to our house is connected to the system. The green cover came off and the wires are exposed. How do I report this so service can repair the equipment?
XfinityJohnG
Official Employee
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1.7K Messages
1 day ago
Thank you for reaching out to us here @JoeL0. That is definitely something we can assist you with here. Could you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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