Skip to main content
user_5fb81w
1st Topic
1st Reply
1st Like

18 Messages

08/12/2026 4:37 AM

How to report damaged Xfinity network pedestal & get repair

Hi,

The Xfinity network pedestal exposes live connections without cover.

Can u help to send someone to repair & put back new cover before it rains

Question

 • 

Updated 

5 hours ago

56

3

0

Oldest First
Selected Oldest First
XfinitySara

Official Employee

 • 

2.9K Messages

1 month ago

Hey, @user_5fb81w! Thank you so much for taking the time to create this post and bring that outside equipment concern to our attention. That's definitely something we'd like to help you address as quickly as possible. Customers and non-customers alike can typically submit that type of request through the Xfinity Assistant. Have you tried that yet, by chance?

3

0

user_5fb81w

18 Messages

Could u help to refer it to an agent through "direct message" ?

"Xfinity Assistant" which powered by "AI" chatbot does seem to know how to handle it ....

Like

Reply

1 month ago

0

XfinitySara

Official Employee

 • 

2.9K Messages

Sure, @user_5fb81w! We can take a closer look :) I see that you've already sent us a DM. Please just note that sending unsolicited private messages to myself or any other user is a direct violation of our Forums guidelines. You must first create your own public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so. This is just a heads up for future reference, and I look forward to assisting you further. We'll reply to your direct message momentarily.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

Like

Reply

1 month ago

0

user_5fb81w

18 Messages

Sorry, not knowing that . thought that's the direct channel for Xfinity exiting account holders to contact to live agent.

Like

Reply

1 month ago

0

XfinitySara

Official Employee

 • 

2.9K Messages

7 days ago

Hello, @user_5fb81w! We've sent you a new DM, seeking confirmation of the latest update we see. Please reply to us there when you get a chance, and thank you!

0

0

XfinitySara

Official Employee

 • 

2.9K Messages

5 hours ago

@user_5fb81w - We want to thank you again for taking the time to report this and work with our team while everything got addressed by the proper teams. It sounds like work was started and subsequently completed fairly quickly within the last couple of weeks, which is great to hear! Should you ever have any other questions or concerns arise, please don't hesitate to create a new post, and our team remains here to support you however we can :)

0

0

forum icon

New to the Community?

Start Here