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user_5fb81w
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Wednesday, August 12th, 2026 4:37 AM

How to report damaged Xfinity network pedestal & get repair

Hi,

The Xfinity network pedestal exposes live connections without cover.

Can u help to send someone to repair & put back new cover before it rains

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2 hours ago

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XfinitySara

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2.8K Messages

5 hours ago

Hey, @user_5fb81w! Thank you so much for taking the time to create this post and bring that outside equipment concern to our attention. That's definitely something we'd like to help you address as quickly as possible. Customers and non-customers alike can typically submit that type of request through the Xfinity Assistant. Have you tried that yet, by chance?

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user_5fb81w

18 Messages

Could u help to refer it to an agent through "direct message" ?

"Xfinity Assistant" which powered by "AI" chatbot does seem to know how to handle it ....

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3 hours ago

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XfinitySara

Official Employee

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2.8K Messages

Sure, @user_5fb81w! We can take a closer look :) I see that you've already sent us a DM. Please just note that sending unsolicited private messages to myself or any other user is a direct violation of our Forums guidelines. You must first create your own public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so. This is just a heads up for future reference, and I look forward to assisting you further. We'll reply to your direct message momentarily.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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3 hours ago

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user_5fb81w

18 Messages

Sorry, not knowing that . thought that's the direct channel for Xfinity exiting account holders to contact to live agent.

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2 hours ago

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