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rufus97
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116 Messages

Tuesday, February 27th, 2024 8:14 PM

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how to report a telephone scam

Yesterday we received a telephone call supposedly from Comcast.  He said we would lose TV service if he didn't update software on our box.  Also said we would get a $25/mo. discount for two years.  Then he said we would have to pay him $149 which would be reimbursed on our account.  He knew our name, address and that we have two TVs.  He left a call back number.  Of course, we ignored him.  What is particularly strange is that this has happened before, and possibly consequently shortly after we paid our bill on the Comcast site.

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Updated 

1 year ago

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XfinityBrianH

Official Employee

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1.3K Messages

1 year ago

 

rufus97 I would be happy to check the equipment on your account to make sure there are no issues. Can I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

 

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rufus97

Contributor

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116 Messages

@XfinityBrianH​ 

ok.  I clicked on chat icon and then xfinity support, but don't see where to put info

1 year ago

0

XfinityBrianH

Official Employee

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1.3K Messages

To send a direct message: 

  • Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
  • Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

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