Monday, June 10th, 2024 3:33 AM

How to report a pushy rude specialist?

Hello I wanted to know, how to report a specialist who was being really pushy & rude? I also still have the transcript of the conversation. 

Accepted Solution

Official Employee


1.5K Messages

12 days ago

Hi @user_azjjid,

Thank you for reaching out. I am sorry to hear you had an interaction that didn't provide the customer experience we aim for. I ask that you reach out privately so we can cover the details of your conversation. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

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