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user_azjjid
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Monday, June 10th, 2024 3:33 AM

How to report a pushy rude specialist?

Hello I wanted to know, how to report a specialist who was being really pushy & rude? I also still have the transcript of the conversation. 

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3 months ago

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XfinityVianney

Official Employee

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1.7K Messages

4 months ago

Hi @user_azjjid,

Thank you for reaching out. I am sorry to hear you had an interaction that didn't provide the customer experience we aim for. I ask that you reach out privately so we can cover the details of your conversation. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

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user_u41vxb

1 Message

3 months ago

Hello, I also had a very negative experience with a chat agent. I have my transcript saved, and did not have the option to report after the convo ended. How do I submit a written complaint?

I am signed in but do not see a chat icon on the top right corner of the page. The only options are: Email, xfinity stream, xfinity home, xfinity wifi, voice, and xfinity mobile.

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XfinityAmira

Official Employee

 • 

3.8K Messages

Hello user_u41vxb, thanks for taking the time to reach out to our team on Forums. We value you as a customer, so it's upsetting to hear about the negative experience you've had with us. This is never the experience we want for our customers and my team is here to support you. To best assist you with this, please send us a Direct Message. Here are the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Direct Message icon” (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

 

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