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How to report a downed wire
The wire to my house is down, and I need to have it put back up. I live in [EDITED: PERSONAL INFORMATION]. I googled this and the instructions told me to initiate a peer-to-peer chat. I googled that, and apparently peer-to-peer chat has been replaced by DM. But I'm not allowed to first send a DM without first posting to this forum. I'm making that post now, so please activate the icon that allows me to send the DM. Or if the instructions have changed, please post new instructions.
XfinityBrianH
Official Employee
•
1.3K Messages
9 months ago
@John-S_9784 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.
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