Thank you for reporting the down cables, @user_0a9075. We will have to get a ticket open for this. Is this affecting your services? Can you please send us a Direct Message with your name, complete address, best contact phone, and email? Can you also tell us a little more about where the cables are located, and if they are a hazard?
To start a Direct Message: Click "Sign in" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
XfinityLinda
Official Employee
•
1.8K Messages
2 years ago
Thank you for reporting the down cables, @user_0a9075. We will have to get a ticket open for this. Is this affecting your services? Can you please send us a Direct Message with your name, complete address, best contact phone, and email? Can you also tell us a little more about where the cables are located, and if they are a hazard?
To start a Direct Message: Click "Sign in" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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