Visitor
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17 Messages
How to report A community Expert
Was trying to get an explanation on a problem I was having with my attempt to get Xfinity Essentials, when this Person from Xfinity Customer Expert department, sends me a very nasty message basically accusing me of being stupid and lying, This person had only half the pertinent information, was coming to his own conclusions and then had the edacity to send me a message insulting me, then after I made them look ridiculous for acting like they did, they told me they had reported me to the administrator. I hope they included the message they originally sent me. Their screen name ia "Again" This person shows no respect for the person they are claiming to help, and has no business being in that position.
XfinityJeffB
Official Employee
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677 Messages
1 hour ago
Hello joshua3528, thank you for taking the time to reach out here in our Xfinity Community forum. I am here to help, and happy to do so. Based on your post and concern, it may be best to get the information you have to share privately.
Please send us a direct message with your full name and complete service address to "Xfinity Support". To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
How to Send Us a Direct Message:
To send us a direct message:
1. Click "Sign In" (If necessary)
2. Click the "Direct Messaging" Icon.
3. Click the "Start New Conversation" (pencil and paper) icon.
4. In the “To:” line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
How to: Direct messaging within the forum | Xfinity Community Forum
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