Visitor
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1 Message
how to remove old cables from my place
I discontinued the service with Xfinity, but you guys are connecting all my neighbors in my backyard and all those cables are tangled up. Recently one of your tech came over and broke part of the fence and made it even worse. I dont use Xfinity and am trying you guys to get this fixed or I just disconnect
all cable and remove those line by myself.
XfinityRaf
Official Employee
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1.3K Messages
12 days ago
Good morning @user_wkn1mh. Depending on the easement rights, that pedestal may have to remain there, but we can definitely open a ticket to get it repaired/replaced and to clean up those lines. If you could send our team a direct message with your full name and full address, we can get started.
To send a "Direct Message" ("Private") message:
• Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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