How to remove data cap for xfinity home internet.

I’m looking to remove my data cap, but every time I go to try to the “use own device” option next is greyed out unless I select an option with a modem and router combo. I don’t want or need one I have one that’s been working fine for years with xfinity and I have port forwarding and Mac filtering set up that I don’t want to redo and probably can’t do on an xfinity owned device. I don’t even know why they have data caps no competitors do. Both ATT and Astound in my area are a little cheaper and no data caps. If I can’t get unlimited data without an xfinity modem I will be switching.

Responses

EG

Expert

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110.4K Messages

1 day ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

0

XfinityEva

Official Employee

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1.7K Messages

1 day ago

Thank you for taking the time to reach out about your data concerns. If you are currently living in an area that does not offer Unlimited Data we may be able to search for available promotions for you. Typically, added Unlimited Data is $30 using your own modem. Feel free to send us a direct message with your full name and service address go check for current promotions.

To send a direct message:

Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

0

Customer Service

user_6jg175

How to remove data cap for xfinity home internet.

EG

XfinityEva

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