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How to reactivate voice service after replacing cable modem
I replaced our Arris modem with a Netgear CM2050V after the Arris began to malfunction. After the self-activation process failed I was able to activate the Netgear by calling Xfinity. That was yesterday. As of today there is still no voice service on my system. I tried to direct message Xfinity Support after finding the instructions for doing so in another post raising the same problem I have. This elicited a stern warning that I was violating the forum rules. It seems one is required to post publicly and then one receives an invitation to actually contact Xfinity support. The purpose of the public post is rather obscure since on the pages I saw no solutions were posted, only the instructions for messaging Support without being warned that your forum privileges might be suspended. (And here I thought Xfinity was finally getting its customer support act together.)
Anywhere, here I am asking publicly: How do I activate my voice service after replacing my cable modem?
XfinityAmandaB
Official Employee
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2.7K Messages
2 hours ago
@ledruide Thank you so much for stopping in for help with your voice service activation after your modem swap. Since we are a public forum designed to support the Xfinity community, a public post is needed so others encountering an issue like yours can also benefit.
In your case, since your new modem is activated and does support voice services, it can take up to 48 hours to fully provision the phone number and connected features to the new device. During this time, no action was required, as provisioning occurs automatically.
If it has been more than 48 hours since the modem was activated, and you are still not able to access your voice service/features please let us know.
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