Visitor

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2 Messages

Thursday, July 17th, 2025

How To Reach A Live Representative

Is there any way to reach a live representative other than going through the better Business bureau?  I was hoping to avoid doing that again but if necessary I will reach out to them. The last time this happened someone from Comcast contacted me in under 2 hours. At any other company that response rate would be deplorable but this is Comcast we're talking about and by their standards I guess that's pretty good.

At any rate, is there a way to reach alive representative other than going through the better Business bureau? I just need to confirm an issue regarding auto payment. 

Pretty amazing that you can't even reach a live representative to discuss something that simple.

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Official Employee

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1.8K Messages

13 days ago

Hello, @user_6nf3kn our team on Forums can help you. When you have a moment, please send us a direct message. So, we can help with billing and payment information.

You can use the Direct Messaging icon at the top of the page to send your name and service address to "Xfinity Support." It's next to the bell icon on the right side of the page.

 

Visitor

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7 Messages

There is no icon at the top of page next to bell. So, you are lying!

Official Employee

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1.9K Messages

@user_yaeph2 - Please just note that sending unsolicited private messages to myself or any other user is a direct violation of our Forums guidelines. You must first create your own public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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7 Messages

I even tried calling you guys directly and wasted many hours without even getting through. Why is it so hard to talk with someone there? What are you afraid of and what are you trying to hide?

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