Regular Visitor
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2 Messages
How to reach a human to report equipment damage truck hit utility pole.
How in the heck do I reach someone to report physical damage to a pole box and severed cable that is causing the outage in my area. A large panel truck has hit the utility pole and taken out a xfinity box as well as severed cable.
CCCassandra
Problem Solver
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502 Messages
3 years ago
Hi @Rouilliertn! Thank you for reaching out to us on the Forums to let us know about this happening. Our team can help right here with making sure someone is out to fix this ASAP! Can you please send us a direct message with your first and last name and the address?
To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (top right corner)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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