Josos's profile

Regular Visitor

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3 Messages

Tue, Nov 24, 2020 4:00 PM

How to order XG1v4 4K TV DVR box?

Have a 4K TV and would like to order a XG1v4 4K TV box as a replacement for my XG1v1?

 

 

Responses

Rustyben

Expert

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24K Messages

7 m ago


@Josos wrote:

Have a 4K TV and would like to order a XG1v4 4K TV box as a replacement for my XG1v1?


Drop in on your local Xfinity store and see if they have an xg1v4 to exchange. If so, they will add to your account, you then install it and then return the old box and power supply and the power supply cables only back to the store.

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Regular Visitor

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3 Messages

7 m ago

What if I do not want to drop into an xfinity store? Covid ......

 

Is there no way to order these boxes online?

Official Employee

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2.9K Messages

7 m ago

Greetings, @Josos! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! We certainly understand the need to not want to visit the store! We can make sure you are getting the XG1v4 (4K DVR) by shipping it to you. Please send me a PM with your first and last name so we may further assist you!

 

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Regular Visitor

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3 Messages

7 m ago

@ComcastMichael PM'd you.

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