Visitor
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1 Message
How to order XER10
i have 2gbs internet fiber over ethernet but have xb7t modem so its useless how do i get the XER10. Every time i go into the store they say don't have it and tell me their is nothing they can do and to call support. but when i call support they tell me i have to go to the store to get one. so im paying for internet speeds i cant even use because xfinity wants to play dumb and send you in circles for a modem that probably doesn't exist
EG
Expert
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116.6K Messages
2 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityKassie
Official Employee
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2.4K Messages
57 minutes ago
Click the "Direct Message" icon Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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