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fiberrhome
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Monday, January 26th, 2026 1:32 AM

How to order XER10?

I ordered multigig (2gbit symmetrical) fiber to the home.  Tech came out with the 10G ONT and an XB7, which means I am stuck at 1G ethernet speeds.  He said I would need to get an XER10 from support/a store.  How do I do this?  None of the stores seem to have it.  Tech says XB10 will not work and I need the XER10.

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8 hours ago

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EG

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115.6K Messages

8 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityChristy

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2.7K Messages

8 hours ago

 

fiberrhome Thank you so much for reaching out to us on the community forums! I can understand your frustration; when you upgrade to a multi-gigabit symmetrical tier, you naturally want to ensure your equipment allows you to enjoy every bit of that speed. It sounds like there was a bit of a hiccup with the equipment provided during your installation, and I would be more than happy to help you track down the correct hardware to support your 2Gbps connection. To help me investigate the equipment inventory in your area and get this resolved for you, please send a Direct Message with your full name  and complete service address.
 
  To send a "Direct Message":
  Click "Sign In" if necessary
  Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)
  Click the "New message" (pencil and paper) icon
  Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
  Type your message in the text area near the bottom of the window
  Press Enter to send it

 

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