How to Order a New Modem without exchanging it

Question

My previous Wi-fi modem got destroyed in an apartment fire, and I have no way to access it. I've been looking online for answers, but all I could find was articles saying that I have to exchange my old modem for a new one.

XfinityGabriel · Answer

mckennakloss, Hi there! Thanks for reaching out. I hope everyone is safe from that fire. You've reached the right place for help with ordering a new modem without exchanging the one that was destroyed. Our team of experts is happy to assist on social media. To get started, please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon in the upper right corner of our forum page. Once you click on that, input our shared handle, Xfinity Support to send us a direct message.

EG · Answer

The concern is not 'accessibility / disability' help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Customer Service

mckennakloss

How to Order a New Modem without exchanging it

XfinityGabriel

EG

New to the Community?