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user_lw102a
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3 Messages

Tuesday, December 10th, 2024 2:53 PM

How to make an appointment for a tech for pixelation problems

We have been experiencing pixelation problems for many months on every channel except streaming ones.  This started happening after they did some type of upgrade in our neighborhood earlier this year and lately it's been really bad, can't watch any cable channels some times.  Have checked all connections multiple times, did a system refresh, etc. I just want to make an appointment for someone to come out.

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Updated 

4 months ago

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EG

Expert

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110.1K Messages

5 months ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinitySara

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1.7K Messages

5 months ago

Hello, @user_lw102a! Thank you for taking the time to visit our Xfinity Community Forum, and for creating a post with your questions about scheduling a Trouble Call (tech visit) for pixelation issues. I'm sorry to hear about the trouble you've had, and I'd love to see what we can do to help! You're in great hands with our Digital Care Team because we'll do whatever we can to review and resolve concerns like these as quickly as possible.

 

I appreciate you sharing the steps you've already taken like checking the connections and initiating a system refresh. Have you recently tried troubleshooting through our Xfinity Assistant by chance? There, you should be able to follow troubleshooting prompts and even schedule a visit if necessary. We like to provide self-service options for your convenience, and this is one of the fastest ways to get started when you have time. If you still need our help in any way, just let us know! We can also get an appointment in place for you if you run into any trouble.

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user_lw102a

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3 Messages

I just tried with the Xfinity Assistant again and this is the message I received:  To troubleshoot constant pixelation on all TV sets, ensure all connections are secure and tight. If the issue persists, contact Xfinity for further assistance. It may be necessary to schedule a technician to come to your home to address the problem. For more details see: https://www.xfinity.com/support/articles/troubleshooting-your-hd

We've already done everything it shows.  I just want to schedule a technician.  Can you help me with this or is there a phone number I can call to schedule this?  Thank you.

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5 months ago

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XfinitySheila

Official Employee

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1.1K Messages

 

user_lw102a I understand wanting to have this resolved and appreciate you taking the time to troubleshoot on your own. I am happy to help. 

To get started, please use the chat icon in the upper right to enter Direct Messaging and send us a message with your full name and full address.

 

 Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "direct messaging" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

Please let me know if you have any questions or run into any problems. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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5 months ago

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user_lw102a

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We had a technician come out and he ended up replacing the wires that led to our house and also moving a connection inside that had been outside and that seems to have fixed our problems.  Thank you for your assistance in setting up an appointment.

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4 months ago

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XfinityThomasB

Official Employee

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1.9K Messages

Yay! Happy to help. Thank you very much for all of your time and patience with this process. In case you didn’t know, Xfinity is introducing an appreciation program with Xfinity Rewards, which offers a mix of special perks and unique experiences as a way to thank you for being with Xfinity. Rewards are waiting for you! The longer you are with Xfinity, the more rewards you’ll get, and it’s free and easy to use. You can visit xfinity.com/rewards to check your rewards.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 months ago

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