The concern is not "Community Knowledge Base" related........................ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
@user_2ls7o0 Thank you for taking the time to reach out to us here on our Xfinity Forums! Installation is typically a breeze with our Xfinity app! If you have the modem connected to the outlet and plugged in and are seeing that yellow light instead of a white light we can definitely assist you further. To get started please send us a DM to Xfinity Support with your full name and service address.
To send a direct message: Click "Sign In" if necessary Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging Click the "New message" (pen and paper) icon The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there. As you are typing a drop-down list appears. Select "Xfinity Support" from that list. An "Xfinity Support" graphic replaces the "To:" line. Type your message in the text area near the bottom of the window Press Enter to send it
EG
Expert
•
110.8K Messages
11 months ago
The concern is not "Community Knowledge Base" related........................ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
(edited)
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XfinityBillie
Official Employee
•
3.4K Messages
11 months ago
@user_2ls7o0 Thank you for taking the time to reach out to us here on our Xfinity Forums! Installation is typically a breeze with our Xfinity app! If you have the modem connected to the outlet and plugged in and are seeing that yellow light instead of a white light we can definitely assist you further. To get started please send us a DM to Xfinity Support with your full name and service address.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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