How to I speak to a real comcast person on the phone about lowering my bill

The Xfinity Plan builder DOES NOT WORK!  All it shows me is what my current plan is - and it asks if I want to add Xfinity Mobile.  I have NO OTHER OPTIONS to "build" another plan to compare prices.  XFinity Assistant is useless too unless you're asking basic questions.  Typical Xfinity... bad customer service all the way around.  I guess I'll have to spend an hour at the local Xfinity office to cancel my services with them.  Luckily I have other options in my area.   

Hey there, @user_9mdhg3! I am very sorry to hear about the experience with our Plan Builder, it certainly not what we want for our customers. We can take a look into your account with you, can you please send us DM? 

Please send us a direct message with your full name, business name, full address, and phone number.
 • Click "Sign In" if necessary
 • Click the "
Direct Message icon” 
(upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

@user_9mdhg3​ Hi, like I said I called 1-800-934-6489 and no matter what options I choose I can never get to speak to an actual person. What options do I select.

I tried the xfinity-plan builder but it is not answering my questions, this is so time consuming and frustrating.

@tacoma50

Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!

- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message

it has been 10 days I have yet to be able to speak with anyone at comcast

this is so frustrating