How to get Xfinity to rebury coax . I've been waiting since May 29 2026 when a Manager inspected the coax and told me it would be corrected

Thanks for posting on our community forums, user_wcvbrf. I completely understand your frustration, especially after having the line inspected in May and being told a correction was needed, only to still be waiting months later. I also understand this is now affecting your ability to move forward with your property maintenance and fence installation. I’d like to take a closer look at the account and any existing notes or requests related to the drop bury so we can determine the appropriate next step. Could you please send our team a Direct Message with your name and service address? Our team can take a further look.

 

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

For an example of how to send us a direct message, check out this link:

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514