How to get Xfinity to rebury coax . I've been waiting since May 29 2026 when a Manager inspected the coax and told me it would be corrected

Thank you for moving my post.

My question has not been answered.

Greetings, @user_rpd07v! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I wasn't able to find any previous posts or messages from your user profile, but we are here for your support. Can you please tell me a little more about how we can be of assistance?

I had a different user profile. I thought it had expired:

user_wcvbrf

On May 29,2026 an xfinity manager came to my home in response to concern that the coax that is buried in my yard is not buried deep enough. It is buried 1-3 inches. The manager told me it would be about six weeks before a crew would be sent out to my home to bury the coax at a correct depth. I have never from anyone.

On October 14, 2026 I talked with a call representative and explained the situation. She said she would create some sort of work ticket(?) and that I should receive an email in 3-5 days. I have not received any email and today is October 22, 2026.

The only things keeping the coax safe is the crushed gravel that I put over it in one area, and, the soil in my garden bed.

I would appreciate someone taking ownership of my concern, routing it to the correct dept, and following up with me to make sure that the work to rebury the coax has been completed.

Thanks for the additional details, user_rpd07v. I completely understand why you’re frustrated, especially after having this concern looked at in May and then reaching out again in October without receiving the expected follow-up. You shouldn’t have to keep starting over to get an update. I’d be happy to take a closer look at the account to see what was documented, check the status of the request from October 14, and determine what the appropriate next step is to get the buried coax concern addressed. Let’s start by verifying the account, so I can review everything on my end. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

For an example of how to send us a direct message, check out this link:

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

I sent a direct message today, 10/28/26