How to get to print a return label can’t select device to return

Hi, there! Thank you for taking the time to reach out to our Xfinity Community Forum. Please follow these steps below to print a return label!

1. Sign in and visit the Equipment Return page.
   • Note: You must have your Xfinity ID and password to process your return online. If you don't, you can head directly to a UPS Store near you.
   • Already submitted a return request?
     • You can track your return at the Pending Return Status page.
2. Check off the device(s) you'd like to return and select Continue.
   • When returning your device(s), check the serial number on the device to ensure that it matches your selection.
   • Note: If you're returning a TV Box, you can click Identify Device. This will send a signal to that specific TV and display an on-screen message to let you know it's the correct TV Box.
3. Choose a reason for return and press Continue.
4. Select a return option, follow the listed instructions and press Confirm.
   • If you’ve selected UPS Prepaid Shipping:
     • Return to the Device Management Center.
     • Select Return Details for the device you’re returning.
     • Click Print Shipping Label to print the label for your package.
5. Put the equipment being returned into its original box.
6. Place your UPS prepaid shipping label on the outside.
   • Keep the top portion of the label with the tracking number included, as this will be your receipt.
7. Call 800-PICK-UPS to schedule an at-home pickup by using the label tracking number.
   • You can also drop the package off anywhere that UPS shipments are accepted.
   • Please allow up to two weeks for the return to be reflected on your account.

The concern is not "accessibility / disability" help related...................... Thread moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.