U

Visitor

 • 

1 Message

Friday, May 2nd, 2025 1:23 PM

How to get to a human?

I have a cable line that was ripped out of my house, it’s unsafely on my car and driveway. I cannot for the life of me find a way to contact a person through the phone or online systems; how can I get to a person to get this resolved?

Official Employee

 • 

1.9K Messages

2 days ago

Hello, @user_bedmxe.Thank you for making us aware of this cable that was ripped out of your house via Forums. You're definitely in the right place to get this line properly installed. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.

forum icon

New to the Community?

Start Here