How to get service to bury a wire

Hi there! Thanks for taking the time out of your Friday to reach out. I would have the same concern with having a temporary cable stretched across a common area, especially with elderly residents nearby. I’m sorry to learn about this experience, which has been dragging on, and that you’ve been told multiple times someone would come out when they didn’t. You’re in the right place now. We are a team of experts who are dedicated to resolving cable burial concerns over social media. We can review whether a burial order is already in place and have the safety concern addressed as quickly as possible, so it gets prioritized. If an order is missing or stalled, I’ll make sure it’s properly submitted and tracked, and I’ll follow up so you’re not left guessing. To get started, would you mind sending us a direct message with your first/last name and full address by clicking the "direct message" icon on the upper right page of the forum page? Once you click on that, input our shared handle "Xfinity Support" to send us a direct message, and I’ll take ownership of getting this addressed.