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GESt82
1st Topic

4 Messages

Wednesday, January 8th, 2025 3:23 AM

How to get promised free boost pod

I was told when I registered for Xfinity that my account would be reviewed for free boost pods due to my home’s size. As-is, I cannot connect to exterior lights or cameras due to my WiFi’s limited range. I cannot figure out how to connect with a live person over this or receive meaningful information about the free boost pods. The chatbot puts me in a loop.

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Updated 

3 months ago

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XfinityMarcus

Official Employee

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1.4K Messages

4 months ago

GESt82 thank you for using the Community Forums page, it sounds like you may be referring to the xFi pods. I would be happy to take a look at your account and see if your whole home evaluation process has been completed. Did you receive any emails indicating your home was in need of the pod after the evaluation?

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GESt82

4 Messages

@XfinityMarcus​ thank you Marcus! I have seen no communication on our home evaluation, but also wanted to relay to somebody within the company that despite the results of an evaluation, I remain unable to pair exterior lighting on my home due to the current WiFi range limitations. 

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4 months ago

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XfinityJoe

Official Employee

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750 Messages

@GESt82 Thank you for the update. The Wi-Fi connection within the home can be a bit trickier as numerous factors can impact Wi-Fi performance. We have prepared a short video and article below as resources to improve Wi-Fi performance:

 

https://comca.st/2S0GDZo

 

https://comca.st/2xPnfb1

 

 

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 months ago

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GESt82

4 Messages

@XfinityJoe​ thank you for your responses! Another week has passed and I have not received any word on xFi Pods or my home WiFi evaluation. I feel misled as I spoke at length with an employee at the Xfinity location where I picked up my equipment, who told me that I would likely receive additional pods at no charge due to my home’s size (3950 SF) and construction. How do I make meaningful progress on this?

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3 months ago

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XfinityKassie

Official Employee

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1.7K Messages

 

GESt82 You're welcome! That is quite a bit of square footage to cover. The Whole Home Wi-Fi Evaluation takes your signal for the first 14-days, and then provides the findings. Have you had your services active for at least 14 days yet? 
 
https://www.xfinity.com/support/articles/whole-home-wifi-evaluation 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 months ago

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GESt82

4 Messages

@XfinityKassie​ thank you! I have been active since December 17, 2024. I have not received any notification on WiFi evaluation.

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3 months ago

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