how to get past useless AI and talk to an agent

Question

need to talk to a person.  my line needs to be replaced and tech said he put in work order on November 2nd.  Today is the 5th.  When I call xfinity all i get is the ai moron.  no phone number or option to escalate.

XfinityMartyR · Answer

user_1tqogp We appreciate you reaching out to us over our Community Forums. It generally does take some time for new cable drops to be scheduled. If this is an underground line, utility locating is required before digging can occur, or permits may need to be obtained. Was the technician able to run a temporary line at all?

Customer Service

user_1tqogp

how to get past useless AI and talk to an agent

XfinityMartyR

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