1 Message
How to get my xFi Pods?
I purchased the Xfi Complete package and set up without much issues. However I didn't receive any of the pods that were advertised. I have an extremely weak connection in my basement, which is crucial area of my home as a few family members of work from home and the primary workspace is in the basement.
EG
Expert
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110K Messages
1 year ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityEva
Official Employee
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1.6K Messages
1 year ago
Hey @user_medupa Thanks for visiting our Xfinity Community Forums for help with your connection!
Thank you @EG for helping us see this sooner. :)
@user_medupa We'd love to make sure you receive the equipment if eligible. You must have Gig, Gigabit Extra and Gigabit x2 as a qualifying speed to receive the xFi Pods under the WiFi Boost Guarantee.
Eligibility requirements
To be eligible for WiFi Boost Guarantee, you’ll need to:
Once you have checked these off the list, you can use the Xfinity app then go to WiFi > Troubleshoot > Test your whole home network.
Please check out this link for how to check your results and your options to help optimize your connection.
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EG
Expert
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110K Messages
1 year ago
Quite welcome @XfinityEva ! 😊
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