How to get my xFi Pods?

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Hey @user_medupa Thanks for visiting our Xfinity Community Forums for help with your connection! 

Thank you @EG for helping us see this sooner. :)

@user_medupa We'd love to make sure you receive the equipment if eligible. You must have Gig, Gigabit Extra and Gigabit x2 as a qualifying speed to receive the xFi Pods under the WiFi Boost Guarantee. 

Eligibility requirements

To be eligible for WiFi Boost Guarantee, you’ll need to:

• Subscribe to Xfinity Internet in an eligible area with Gig, Gigabit Extra or Gigabit x2 speed plans.*
• Lease a compatible gateway.
• Download and activate the Xfinity app. 
• Have an account that’s in good standing.

Once you have checked these off the list, you can use the Xfinity app then go to WiFi > Troubleshoot > Test your whole home network.

Please check out this link for how to check your results and your options to help optimize your connection. 

Quite welcome @XfinityEva ! 😊