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18 Messages

Thursday, November 9th, 2023 3:18 PM

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How to get my free Xfinity xpods

I saw a promotion from  Xfinity that if I upgraded to 1 go speed or higher I could get free xpods. I got the new modem. Nobody at Xfinity has a clue what I am talking about. Should I just go back to my old speed and order a mesh system from Amazon? Why did Xfinity offer a deal that I can’t seem to get? I don’t mind paying for the faster speed but the only reason I did it was to get these range extenders.

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Updated 

1 year ago

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EG

Expert

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110K Messages

1 year ago

The concern is not "Home Security Devices And Equipment" help related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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XfinityAnthonyT

Official Employee

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1K Messages

1 year ago

Hey there, I am not familiar with that promotion either, where did you hear about it? Do you have any promotional material that says that?

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user_a5ee8b

Visitor

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18 Messages

1 year ago

Xfinity complete promises full house coverage. How do I get find out what plan I am on and how much more it will cost me. I have a white xfi modem and 1 gigabyte speed. If you tell me to use that Xfinity app, I’d rather hit myself in the head with a hammer. 

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XfinityAnthonyT

Official Employee

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1K Messages

So Xfi Complete is usually a $25 per month addition to any promotional rate, some promotions do offer it at a discounted price of $10 per month, which is likely what you saw. I am happy to get in depth with your specific plan if you would like! Send a dm to XFINITY SUPPORT with your name and address to get started!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

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XfinityAnthonyT

Official Employee

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1K Messages

1 year ago

Xfi Complete comes with a whole home assessment which at the end of the assessment will determine if a pod is needed or not and if so, it will be free of charge, if the assessment says you do not need it then you are still welcome to purchase a pod but there would not be a free pod.

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user_a5ee8b

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18 Messages

@XfinityAnthonyT​ , thank you. My plan is one gig for $65 per month. When I looked at the complete plan it said $10 per month more and in parentheses, $25 more. When I looked at the summary, my total bill went from $60 per month to $95 per month. The site just doesn’t make sense. I thought that upgrading from my 400 mbps for $60 per month to gig speed gave me the complete plan. Basically, I want my whole home covered with WiFi. How can I get an accurate cost?

1 year ago

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user_a5ee8b

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18 Messages

1 year ago

I was notified to accept the answer. I will wait until after my assessment if it happens. 

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