Visitor
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1 Message
How to get line raised?
I have a low hanging line in my backyard that I need raised. I’ve submitted a downed line request twice through the customer service chat bot with no luck. How do I get a technician out to raise this line?
Visitor
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1 Message
I have a low hanging line in my backyard that I need raised. I’ve submitted a downed line request twice through the customer service chat bot with no luck. How do I get a technician out to raise this line?
XfinityJustinC
Official Employee
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1.4K Messages
2 years ago
Hello, @Flapjack901 thank you for reaching out over Xfinity Forums for support, you have contacted the right place for assistance in regard to getting the line raised. I can definitely help get a ticket opened for our dedicated technician experts to help get this addressed.
When you have time please send a direct message:
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon in the upper right - it looks like a chat bubble
• Click the "New message" (pencil and paper) icon just to the right of Conversations
• Type "Xfinity Support" in the "To:" line - do not use the Employee's name!
• Type your message in the text area near the bottom of the window
• Press Enter to send it
To expedite your request, we ask that you please include your name, the account holder name (if different), and the service address.
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XfinityJustinC
Official Employee
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1.4K Messages
2 years ago
@Flapjack901 I appreciate you sending the direct message with the requested information, I'll follow up with you there to continue.
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