1 Message
How to get in touch of a real human
I’m trying to get in touch with xfinity they double charge me I did pay the correct amount and everything was solve yesterday now I wake up with a disconnection like why??? Now I’m trying to reach xfinity and only it’s saying that I have to pay and that is not happening I did pay my amount 2 weeks ago. This is so frustrating!
XfinityBradM
Official Employee
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915 Messages
5 months ago
@user_xdefoa That would be quite frustrating to wake up to interrupted services when you had the expectation everything was good to go on your account. Our team can provide some insight and make any adjustments that may be needed. If you could please send me a DM with your first and last name along with your full-service address, we can get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9 for an example.
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user_qg0a2g
1 Message
5 months ago
I would like to get information on becoming a mobile customer and
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