How to get help, file a Complaint stop being lied to...

​​​​​​​Too long to really type here but here we go. Let's start with at this very moment and go in from there shall we? Just tonight I've been trying to resolve a billing issues for the last 3 and a half hours, been transferred 6 times and now this last chat agent is just straight lying to me and refusing to transfer me and just keep sending me the same lie like copy and paste and just disregarding anything I say. ​

​Sadly this isn't the first issue I've had with you guys, Xfinity. I've been having issues since I signed up in 2021 and still to this day none of them are resolved. Even though I've been told (lied to) several times they have been fixed. They haven't been. I still have a phone that was supposed to be free as a part of a promotion when you had your phone number ported from another carrier but no, that didn't happen. Instead I lost my phone number completely, which I didn't even know was possible (yes I called my old provider they said they ported it to Xfinity and no longer have any control or rights to the number. short version with layman's terms fyi) I've had that number for years. 15 + everyone I know, knows to reach me via that now gone number. My family, friends and it regrettably my work number to boot.(I lost SO many clients and money because of this just to make matters even more terrible because you guys messed up so bad some how) I almost forgot to mention the phone doesn't even work. It worked off and on for a month of two but the rest of this time it hasn't been used because the thing doesn't work. Believe me when I tell you, I tried EVERYTHING possible that EVERY chat/phone agent threw at me to fix the broken phone. Nothing ever worked for more then an hour of at all. So please don't try to give me any troubleshooting prompts please. I will not waste another second on them. The phone broken PERIOD.

I'm a senior citizen who's limited income makes me a target and I feel like that was duly noted by Xfinity this far BUT it at also gave me the chance to have access to the ACP program which is why I even signed up when the lovely saleswomen gave me a call in the first place. That and; the free porting of my old, now lost, number, a free phone and a 200$ gift card sweetened the deal. I was supposed to have free unlimited talk text and data and my internet paid for as well, all for free. (My internet bill is normally 9.95$ just FYI) Signed, sealed, and delivered by BOTH parties via binding contract... Or so I was lead to believe.None of that happened and I mean none! Instead I've been overcharged and lied to and feel used and unheard. I'm still being charged for the service and the phone that was supposed to be free. I was supposed to get that 200$ visa gift card when I signed up and still haven't got that either.

I have every conversation via chat feature saved since day 1 with every agent I spoke with. I also have every phone conversation recorded with every agent I've spoke with over the phone. All of this just proves I've been lied to over and over and over and over again. I'm still being lied to and robbed and still can't get a straight answer or any real help. This is to the point where I think my only hope is to sue! It sure would be great if I could at least find a way to file a formal complaint with someone other then the "supervisor" on the chat feature or phone line which obviously isn't the supervisor and is just the same person whom I'm having issues with at that time, who doesn't want to do their job and instead thinks it's okay to lie to people. At this point I don't blame them, I mean hey! They are getting away with it and aren't getting reprimanded so why not just NOT do their job and instead just lie, say there's nothing that any one, anywhere at Xfinity, can do to solve my issues and then just blab to call 1-800-idc-haha, knowing that when the numbers called, it isn't even a real phone number but instead just gives that good old "ha ha gottach" fax machine busy signal. Or the old school internet dial up sound...yes this really happened/is happening to me...anyway, got off track, just kinda at my wits end here and beyond the point of caring at this point that you had to take the time to read this. Normally I'm much more courteous of other time. I just at this point am hoping, maybe if I keep trying by finding MY OWN methods for resolution ,since I'm not being given real answers from Xfinity. That maybe just maybe someone at Xfinity will actually see me and do their job....pretty big ask though huh?​​​​​​​