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tmbindy
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Thursday, February 1st, 2024 5:56 PM

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How to Get Buried Coax Cable Moved to Overhead

We recently got a new puppy and she has managed to find the coax cable under the ground (only 1-2in, so not card) and running up the side of the house. She has pulled it and chewed on it. Good news is that Comcast has run multiple cables in the yard over the years, so not every cable is active.

However, the active cable was damaged enough to cause service problems recently, so Comcast came to fix it. They put a protective tube around it and reburied part of it, but that doesn't seem to be a good long term solution (already being chewed and dug again). How can I request that the coax cable be moved overhead so that it is no longer accessible by our puppy?

Thank you!

Question

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Updated 

1 year ago

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EG

Expert

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110.2K Messages

1 year ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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CC_Tony

Retired Employee

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1.4K Messages

1 year ago

@tmbindy Thank you for your post! I am sorry to hear your puppy is messing with your internet. They certainly can be destructive! Mine had a taste for my wife's dress shoes and I still hear about it to this day, lol.

 

Does your service run down a utility pole before being buried, or does the cable come from a green box on the ground? If it is coming straight from a green box, we would not be able to convert it. We don't own or put in utility poles, so one would need to be present already.

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tmbindy

2 Messages

@EG Thanks for the help and support on this.

@XfinityTony Yes, and we thought that getting her outside would give her less to mess with :-O.

The service runs down an existing utility pole before being buried. It is the same utility pole that provides electrical service to the house and detached garage.

Thanks!

1 year ago

XfinityChelseaB

Official Employee

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1.7K Messages

@tmbindy ,Thanks for letting us know, I appreciate it! If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

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1 year ago

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