New Poster
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2 Messages
How to get appointment with Home Security Service.
Having problems with my Home Security. Had a appointment (for next week) and received call from a technician, who walked me through repairing, my appointment was cancelled by the technician. Several hours later system was down again. Called him back and he gave me a number to call and get another appointment which was a fax machine number. Every number that I have tried is another virtual assistant. I just want to have a technician come to the house and find out what is going on and make repairs. Any suggestions?
XfinityJamesC
Official Employee
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2.5K Messages
22 days ago
Greetings, @wvagirl48! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about scheduling a new appointment. You have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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