Regular Visitor
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4 Messages
How to get an XB10?
Hello, I stopped by my local Xfinity store to try to upgrade my router to the XB10 and they didn't have any in stock. They directed me to call but I can't seem to get through to a live agent easily. I have, what I believe, is the highest speed tier and would like the XB10 to take full advantage of it. Can you please advise how I can get one either shipped to me or my local store? Thank you so much in advance!
EG
Expert
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114.6K Messages
6 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRaf
Official Employee
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1.2K Messages
6 months ago
Good afternoon @robd54, and thanks for submitting a post today. Our XB10 gateways are currently only available for our customers on the XClass of internet service. Are you currently on that internet tier?
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